The Startup Success Podcast

Information you need as a startup, indie or microISV.

Show #19: Lou Carbone, user experience expert.

with one comment

The Startup Success Podcast

The Startup Success Podcast

In show #19 Bob and Pat interview one of the foremost authorities on understanding and shaping user experience, Lou Carbone. Why do people love Apple and hate cable companies, smile and recommend your startup to strangers or not go for your application although everything works? It’s all about the way your software and your company makes people feel and what they experience interacting with you and your product.

This is hard stuff for developers to get their heads around, but it’s critical to understanding what affect your products will have on your customers. We had a good talk with Lou, so no startup tool this week.

Bob has a quick tip for you: And Pat offers a tip – check out the announcements coming out of Mix ’09 this week.

Download Show #19 here: StartupSuccess019.mp3 Or if you prefer, Subscribe to the podcast in Apple iTunes.

Please review it on iTunes: we want your feedback!

Bob Walsh is on twitter at or you can email him at
Patrick Foley is on twitter at or you can email him at

Show Notes:

URLs mentioned in this episode of the Startup Success Podcast:


Written by Bob Walsh, Self-Funded Startup Consultant

March 17, 2009 at 8:58 pm

Posted in Podcasts

One Response

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  1. […] Show #19 of the Startup Success Podcast featured an interview with user experience consultant and author Lou Carbone, on understanding how your product and site make customers feel, and how you can shape that experience. […]

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